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Privacy Policy Knowz Pty Ltd

Effective Date: 10th January 2025 Last Updated: 17th February 2025

This Privacy Policy outlines how Knowz Pty Ltd ("Knowz," "we," "us," or "our") collects, uses, and protects your personal information when you use our websites, mobile applications, and services (collectively, the "Services"). By accessing or using the Services, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. General

This Privacy Policy applies to:

Knowz Pty Ltd, located at 64 Ferny Avenue, Surfers Paradise, Gold Coast, QLD 4217, Australia, governing your use of our Services, including websites, mobile applications, and other offerings.

For the purposes of the General Data Protection Regulation (GDPR), Knowz Pty Ltd acts as the Data Controller for the processing of personal data collected through our Services.

2. Interpretation and Definitions

Definitions

  • Account: A unique account created for you to access our Services.
  • Affiliate: Any entity controlling, controlled by, or under common control with Knowz Pty Ltd.
  • Cookies: Small data files stored on your device to enhance your browsing experience.
  • Data Controller: The entity responsible for determining the purposes and means of processing personal data.
  • Personal Data: Any information that identifies or can be used to identify an individual.
  • Services: All websites, mobile applications, and related offerings provided by Knowz Pty Ltd.
  • You: The individual or entity accessing or using the Services.

3. Types of Data Collected

Personal Data

We may collect the following types of personal data:

  • Identification Information: Name, email address, phone number, and postal address.
  • Account Information: Login credentials and account preferences.
  • Payment Information: Credit card details, bank account information, or payment method details for transactions.
  • Communication Data: Records of correspondence, including support inquiries and feedback.
  • Professional Information: Employer name, job title, and other relevant business details.

Usage Data

We collect information automatically when you use our Services, such as:

  • IP address, browser type, and device information.
  • Pages visited, time spent on pages, and navigation patterns.
  • Diagnostic and performance data.

Third-Party Data

We may receive information from third-party sources, including:

  • Social media platforms (if you connect your account).
  • Marketing partners and analytics providers.

4. Purpose of Data Collection

We collect and use your personal data to:

  • Provide Services: Enable access to and use of our Services.
  • Account Management: Maintain and manage user accounts.
  • Customer Support: Respond to inquiries and provide support.
  • Service Improvements: Enhance user experience and develop new features.
  • Marketing and Communication: Send promotional materials and updates, where permitted.
  • Compliance: Meet legal and regulatory requirements.

5. Legal Basis for Data Processing (GDPR)

Under GDPR, we rely on the following legal grounds for processing your personal data:

  • Consent: When you provide explicit consent for specific purposes.
  • Contractual Obligation: To perform our contractual obligations to you.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: To operate and improve our Services, provided such interests are not overridden by your rights.

6. Sharing of Personal Data

We may share your personal data with the following entities:

  • Service Providers: Third parties that perform services on our behalf, such as payment processors, analytics providers, and cloud hosting services.
  • Affiliates: Companies within our corporate group, subject to this Privacy Policy.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once the data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including Australia. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Track website performance and usage.
  • Deliver targeted advertising.

You can manage your cookie preferences in your browser settings. Note that some features may not function properly if cookies are disabled.

10. Your Rights

Under GDPR:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Restriction: Restrict processing of your personal data under certain conditions.
  • Portability: Request transfer of your data to another organization.
  • Objection: Object to the processing of your data for certain purposes.

Under CCPA/CPRA:

  • Access: Know what personal data we collect and how we use it.
  • Opt-Out: Opt-out of the sale of your personal data.
  • Deletion: Request deletion of your personal data.
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights.

11. Security

We implement technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

12. Use of Artificial Intelligence

Our service uses artificial intelligence to process and provide responses based on documents provided by the user. These documents are only accessible to authorized users within their own accounts.

We explicitly confirm that data obtained via Google Workspace APIs is not used to develop, improve, or train generalized (non-personalized) AI or machine learning models. All processing is performed in an isolated environment and strictly for the user's own interactions.

Additionally, we do not transfer Google user data to third-party AI tools for training generalized AI/ML models.

13. Third-Party Services

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at privacy@knowz.com.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email or through our Services.

16. Contact Us

For any questions or concerns regarding these Terms, please contact us:

Knowz Pty Ltd Email: contact@knowz.com Address: 64 Ferny Avenue, Surfers Paradise, Gold Coast, Australia 4218