Zendesk Integration
AI-powered responses directly within Zendesk tickets, making agents more efficient.
AI for Customer Support
Turn Every Support Agent Into an Expert. Instantly
Knowz AI empowers customer support teams with real-time AI-driven responses, instant knowledge retrieval, and sentiment tracking; delivering faster resolutions and better experiences.
AI That Powers Exceptional Customer Support
AI-Powered, Real-Time Responses: Instantly pull accurate, context-aware answers from company documentation, previous tickets, and CRM data.
Automated Knowledge Retrieval: Knowz AI scans past customer interactions, emails, and FAQs to generate the best response.
Live Sentiment Tracking & Resolution Analysis: AI analyzes customer sentiment in real time, offering response suggestions that improve satisfaction and defuse frustration.
Faster Resolutions, Happier Customers: Reduce resolution time and ticket backlog with AI-powered assistance.
Instant Answers, No More Ticket Backlogs
How Knowz AI Enhances Customer Support Teams
AI instantly provides suggested responses: No waiting, no searching.
Pulls insights from multiple sources: CRM, knowledge base, past tickets, internal documentation.
Eliminates repetitive inquiries: Automates answers for common customer issues.
AI-Powered Chat & Ticketing for Seamless Support
Works Inside Your Help Desk: Knowz AI integrates with Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, and more to provide real-time suggestions within agent workflows.
AI-Powered Chatbot Assistance: Enable customers to self-serve answers 24/7, deflecting repetitive questions and reducing ticket volume.
Escalation & Routing Automation: Knowz AI categorizes tickets, suggests solutions, and routes inquiries to the right department automatically.
Why Knowz AI Stands Out for Customer Support
AI-driven, real-time responses
Instantly generate accurate, contextual responses based on your company's knowledge base and previous interactions.
Instant knowledge retrieval
Pull relevant information from CRM, knowledge base, and support documentation in seconds.
Live sentiment tracking
AI analyzes customer sentiment in real-time, helping agents adapt their response approach.
Enterprise-grade security
SOC 2, GDPR, ISO 27001-compliant AI ensures customer data remains secure throughout interactions.
Why Knowz AI Stands Out for Customer Support
Knowz AI
Traditional Support
AI-driven, real-time responses
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Instant knowledge retrieval from CRM & docs
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Live sentiment tracking & tone analysis
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Automated ticket routing & categorization
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Enterprise-grade security & compliance
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The Bottom LineTraditional customer support is slow and reactive. Knowz AI turns support teams into proactive, AI-enhanced experts.
AI That Works Across Every Support Channel
Intercom & Chat Platforms
Real-time AI assistance in live chat conversations to improve response time and quality.
Salesforce Service Cloud
Seamlessly integrates with Salesforce to provide AI-powered insights and assistance.
Email Support
AI analyzes incoming emails, suggests responses, and helps prioritize urgent issues.
